Email support: support@bingoopos.com
Sales / commercial: sales@bingoopos.com
Support is provided during business hours (Pakistan time), Monday to Saturday, excluding public holidays. Messages received outside these hours are addressed on the next business day.
Account and login assistance, guidance on using POS, inventory, restaurant, purchasing, and finance features, help interpreting reports, billing/subscription questions, and investigation of suspected platform issues or bugs.
Tax, legal, or accounting advice; data entry on your behalf; custom development or integrations (available as separate paid work); third‑party hardware/network issues; and issues caused by misuse or unauthorized modifications. FBR/tax configuration help is provided as guidance only — you remain responsible for your compliance obligations.
We aim to acknowledge support requests within one business day and to work issues by priority. These are targets, not guarantees, unless a specific service‑level agreement is agreed in writing.
To help us resolve issues quickly, please provide your workspace/subdomain, clear steps to reproduce, screenshots where relevant, and the affected dates/records. Keep your contact details and user access up to date.
For critical issues that prevent core operations (e.g. unable to log in or take sales), mark your message as urgent and include your subdomain and a description of the impact so we can prioritize it.
Reach support at support@bingoopos.com. See also our Terms of Service and Refund & Cancellation Policy.